Etelligens https://www.etelligens.com Mon, 28 Nov 2022 12:35:04 +0000 en-US hourly 1 https://wordpress.org/?v=5.8.6 Cognitive Computing and Its Applications: Everything You Need to Know https://www.etelligens.com/blog/cognitive-computing-and-its-applications-everything-you-need-to-know/ https://www.etelligens.com/blog/cognitive-computing-and-its-applications-everything-you-need-to-know/#respond Wed, 23 Nov 2022 07:14:31 +0000 https://www.etelligens.com/?p=7824 Machine learning, artificial intelligence, natural language processing, deep learning, robotics, and several other technologies have enabled businesses to leverage human intelligence and evaluate inputs for maximum accuracy and precision. For example, you now have image recognition software that acts as a scanner and finds the best search options on Google after interpreting what the image …

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Machine learning, artificial intelligence, natural language processing, deep learning, robotics, and several other technologies have enabled businesses to leverage human intelligence and evaluate inputs for maximum accuracy and precision.

For example, you now have image recognition software that acts as a scanner and finds the best search options on Google after interpreting what the image is. So, the application is based on ML, natural language processing, and artificial intelligence. It imitates a human who uses the item or object through the eyes and interprets the results in mind.

Although all these disruptive technologies are individually the best in their field, combining them, it’s a challenge. This is where the concept of cognitive computing in business comes into play. As the name suggests, cognitive computing is a process where a particular system evaluates the given set of inputs based on human intelligence and offers more in-depth insights.

Hypothetically, if the software can study the inputs given by a game player about the opponent’s moves, it will evaluate and provide the best result for winning. This sets cognitive computing apart from artificial intelligence because the former is reliable and dependent on user inputs.

Working on a Cognitive Computing System

The first thing you need to focus on is the working of the cognitive computing system. With a deeper understanding, it will be easier for you to implement the process, especially if you are new to the working of other such relatable technologies, including AI, ML, NLP, and so on.

So, the working of any cognitive computing system can be explained in four steps or phases:

1.  Understanding

The first thing that the system does is understand the input, human actions, and several such relatable attributes. The system uses artificial intelligence and analysis to understand and develop cognitive intelligence.

2.  Reasoning

Once the system understands what needs to be done or the input is given, it uses logical reasoning. This is the evaluation phase, where the system evaluates the input based on everything it has learned and understood from the previous cycles.

3.  Learning

The cognitive system then learns human behavior, uses cognitive intelligence to evaluate a given input set, and so on. The system needs machine learning and natural language processing in this phase to gain more understanding and adapt accordingly.

4.  Interacting

The last phase of a cognitive computing system is interaction. Every system needs human interaction to understand how they behave, evaluate the situations, and learn behavior. Unlike AI, it does not use any algorithm for evaluating input sets.

Benefits of Implementing Cognitive Computing System

To explain the benefits of this new computational technique, we need to refer to some of the best cognitive computing examples. You will only gain clarity in understanding the uses of this new concept if you refer to the real-life implementation. So, let’s look at how businesses leverage cognitive computing for better performance, user experience, and accurate analytical results.

1.  Data Collection and Interpretation

One of the major applications of cognitive computing is data collection and interpretation. There is no doubt that data is the biggest asset for any business in this digital world. Therefore, companies can use a cognitive computing system instead of any other computational method to leverage data.

Since the system can implement machine learning and artificial intelligence, data processing and collection can be easily streamlined. Furthermore, the incorporation of cognitive computing will also help generate accurate and more precise computational results. Therefore, the chances of errors or misinterpretation of input data are quite low.

2.  Error Detection and Troubleshooting

Another area where cognitive computing companies have left a mark is error detection and troubleshooting. The cognitive computing model can efficiently run pattern analysis and tracking, whether detecting any error in the encryption security algorithm or software codes.

This will help it to find the loopholes and gaps, along with the root cause and impacts. Therefore, the cognitive computing system offers an in-depth and comprehensive insight into any business operation with errors and poor performance.

3.  Customer Retention

Customer retention is one of the biggest concerns of many businesses in this digital world. Customers often bounce back even before taking action on the website or application. This is simply because they need more than the experience from the concerned business.

Besides, businesses need help understanding the dynamics of human behavior and the target audience’s mindset to modify their services and products accordingly. Therefore, it becomes nearly impossible for any business to retain customers for a long time. It can be resolved using a cognitive computing model. The model will help you understand your customers’ wants and produce results accordingly.

4.  Informed Decision-making

Thanks to the correlation between cognitive computing and artificial intelligence, it is possible for businesses to learn more from the evaluated results and leverage the same for informed decision-making. When someone decides to change or adopt some new methods based on assumptions, the chances of failure immediately skyrocket.

That’s why businesses need a solid ground to make any decision that might affect the operations and processes for the coming years. Companies must adequately understand data evaluation results to do so without any hindrance. This is where cognitive computing comes into play, as it can yield correct data sets for better decision-making.

Conclusion

In this article, we have walked you through the concept of cognitive computing, the four phases of walking, and the benefits. Although the idea is still in its nascent stage, with proper understanding and technology use, it will become possible for businesses to implement cognitive computing protocols in their existing infrastructure and operations.

Several companies offer cognitive computing model development, customization, integration, and implementation. If you are looking for a comprehensive solution, Etelligens will help you with everything.

The experts here have gained experience leveraging disruptive technologies to improve business performance and productivity. So, they will help you use cognitive computing protocols and take your business operations up by several notches.

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A Deeper Insight into Digital Trust and Its Importance https://www.etelligens.com/blog/a-deeper-insight-into-digital-trust-and-its-importance/ https://www.etelligens.com/blog/a-deeper-insight-into-digital-trust-and-its-importance/#respond Mon, 21 Nov 2022 10:56:42 +0000 https://www.etelligens.com/?p=7820 The pace at which the digital world accelerates is beyond anyone’s comprehension. It’s so fast that people need help adapting to the transformations and adopting new or improved principles. Although the digital world has opened an ocean of opportunities, it has created several risk factors. Many businesses have already become victims of these risk points, …

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The pace at which the digital world accelerates is beyond anyone’s comprehension. It’s so fast that people need help adapting to the transformations and adopting new or improved principles. Although the digital world has opened an ocean of opportunities, it has created several risk factors. Many businesses have already become victims of these risk points, especially concerning trust, reliability, and security.

Take the example of a new gambler looking forward to playing anonymously with crypto tokens online. His initial excitement will be tempered by his fears of security and trust as he ventures into such a lucrative world. As a result, the gambling company with the concerned website can lose a potential user. Considering these challenges, businesses now invest in a new concept, what we know as digital trust technology.

What is Digital Trust?

Every business needs to understand what is digital trust in 2023. Incorporating digital trust principles will make it easier to reassure users or customers about reliability, confidence, and ethics.

Consumers and users can define digital trust as their confidence and reliability in businesses, products, services, or operations in the digital realm. Users may exchange NFTs for a piece of virtual land in the metaverse via a third-party payment gateway or a gamified platform.

Working on Digital Trust

Suppose you want a new laptop, but with so many options, you need help finding it. So, you go to the showroom, check the features, consult an expert, and make a purchase. You rely on the features the brand mentioned and the experts’ suggestions because they can instill trust in your mind. Physical and digital trust is similar.

Similarly, a digital business establishes a relationship of reliability and confidence with the existing users and target audience. To understand the working, let’s look further into a digital trust example.

Let’s assume our retail ecommerce business has recently launched its storefront. Instead of including traditional payment methods, it has prioritized blockchain, NFT, and cryptocurrencies. All these three modes of financial instruments are digital, with no physical existence. The business must incorporate security features, compliance reports, and high-end encryption models to establish digital trust.

This will ensure the legality and authenticity of the business’s services, payment gateways, etc.

Suppose it fails to procure any of the above modes of establishing trust. The result would be reduced traffic, revenue loss, and poor brand awareness for the concerned ecommerce business.

Why is it Important to Invest in Digital Trust?

There are many ways a digital trust company can leverage technology and build a strong customer bond. The importance of digital trust in today’s era should be understood before making strategies for the same.

1.     Easy Risk Management

One of the most significant applications of digital trust is risk management. The associated risks are concerning when everything is processed through the digital platform. For instance, anyone with access to a public cloud server containing confidential user information of a business can easily hack the server and risk confidential information. Companies must invest in digital trust to reduce risks and manage any if present.

2.     Betters Online Reputation

With digital trust in place, businesses can establish a positive online reputation. Every brand awareness strategy will succeed when it incorporates protocols that can assure the users about the legality and authenticity of business processes, services, and products. Not only will people start questioning the business, but their feedback and reviews can demean the overall online reputation.

3.     Convenient Cybersecurity

In order to reduce cybercrime to a significant level, businesses must take appropriate measures. Focusing on cybersecurity helps companies avoid data loss, revenue loss, and legal lawsuits and also allows them to build digital trust with the target audience. Users will be reassured that their confidential information is safe with the concerned business.

4.     Drives Innovation Faster

Digital trust can also drive innovation at a quicker speed. Although the relationship between these two parameters might sound confusing, it will become more evident in the coming years when every business shifts to the digital platform.

5.     Stronger Customer & Client Loyalty

Suppose any business wants to build a strong customer loyalty and retention base. In that case, they must give something to the users that can assure them about the authenticity and genuineness of the concerned digital interface. It can comply with security protocols, SSL certificates, or a 256-bit encryption algorithm. Users will be able to have enough confidence in the business.

In What Ways can Etelligens Help Build Digital Trust?

As the digital trust market demand has skyrocketed in past years, many companies have extended their help to establish a trustworthy and reliable relationship between businesses and users. One such company is Etelligens. It helps implement appropriate strategies for securing the online website or application and ensures the protocols are seamlessly integrated with the interface.

The professionals will look further into all the security and safety protocols implemented to date, run data and website audits, and even re-evaluate existing infrastructure to asses the loopholes. Based on the knowledge obtained, the professionals will modify the existing strategies and implement new ones to build a strong bond of digital trust between the businesses and users. In addition, it helps ensure the business meets all the necessary compliances and regulatory standards.

Conclusion

Undoubtedly, digital trust will soon become the most-demanding factor for several online businesses, regardless of the service or product offered or the market cap value. There will be several consequences if there is no digital trust between companies and users, from threats to customer disappointment. Therefore, you should invest both time and effort and strengthen the strategies governing the extent of digital trust you share with your customers.

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Why Should Businesses Invest in Edge Computing in 2023? https://www.etelligens.com/blog/why-should-businesses-invest-in-edge-computing-in-2023/ https://www.etelligens.com/blog/why-should-businesses-invest-in-edge-computing-in-2023/#respond Thu, 17 Nov 2022 13:37:29 +0000 https://www.etelligens.com/?p=7815 2022 has been a rollercoaster ride for many businesses. Not only they had to adapt fast to the changing customer behavior and marketing dynamics, but they also had to focus on technology adoption. Almost everything in the current era involves technology, from window shopping to taking an instant payday loan from an online lender. As …

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2022 has been a rollercoaster ride for many businesses. Not only they had to adapt fast to the changing customer behavior and marketing dynamics, but they also had to focus on technology adoption.

Almost everything in the current era involves technology, from window shopping to taking an instant payday loan from an online lender. As a result, every business needs to scale its infrastructure for technology adoption and integration, especially when considering disruptive and new-age concepts like edge computing services.

However, a big question that businesses need to address immediately is whether edge computing is worthy of investment in 2023. To answer this question appropriately, we have illustrated this new technology and the ways to harness its true potential.

Edge Computing: Definition and Examples

Unlike traditional computing, edge computing involves processing client data near the source.

For instance, if we consider sales data, edge computing can allow businesses to process those data sets on or near the user server, like the POS system, browser storefront, etc.

One of the best edge computing examples is user information processing and verification. The input of personal details during sign-in or account creation sends all the information sets to the cloud for processing and verification.

If it were concerned with only one user account, there wouldn’t be any computation challenges. But in real life, a business must verify and process hundreds of user accounts during the login or sign-in phase. As a result, the data processing software on the cloud network experiences heavy load, leading to latency, communication gap, data loss and corruption, and decreased bandwidth.

To improve the overall performance, developers can use edge computing and incorporate verification logic at the sign-in or login portal. You will then only send valuable datasets to the cloud server after verifying the user information at the front end. So, edge computing can take away the load and traffic from the cloud server, allowing businesses to improve the network’s performance and productivity.

Advantages of Investing in Edge Computing

1.     Increased Performance

To maintain performance and productivity, businesses usually implement a variety of strategies. However, the load balancing and diverting strategy can fail when the cloud server suspects a huge incoming load. Due to so much dependency on a single server network, the computational speed of that particular network reduces, leading to decreased performance.

That’s why edge computing is more valuable for most digital businesses dealing with huge traffic influx. Edge computing can reduce the dependency on a particular network architecture, ensuring the load balancing strategies can perform expectedly.

2.     Higher Security

With different types of edge computing, businesses can introduce a higher level of security and reduction for their data servers. A particular server must work on various security issues when connected to multiple data channels. But with the help of edge computing, businesses can implement these security protocols at the source server.

The data sent to the cloud server will get verified first by the peripheral devices of the network, establishing maximum security and safety. There is no need to implement the basic level of security in the cloud server, which already has tons of functions to perform. Edge computing can also reduce businesses’ vulnerabilities when dealing with big data.

3.     Increased Server Bandwidth

One of the constraints of using a single cloud architecture is bandwidth. The network will have a fixed bandwidth for processing different business operations. As a result, it has to perform beyond its original purpose. There will be slowness in the overall system performance.

That’s why many businesses invest in edge computing, which can help increase server bandwidth by completing basic-level functions in peripheral devices. More business operations are possible with cloud servers delegating load to network peripheries.

4.     Reduced Latency

A data stream’s latency is the time between its transmission and reception. Let’s look at the fewest systems that transfer sales data directly to the CRM software running on a cloud network for an ecommerce company. The difference in the time of data transmission is known as latency. Latency is high in traditional computational methods due to the distance between the origin and destination data sources.

As a result, it becomes difficult for the software to interpret the results accurately and deliver optimal performance. Businesses use edge computing to tackle this problem. Due to data processing near the source, edge computing can help reduce communication gaps and latency.

5.     Decreased Operational Cost

Lastly, edge computing can also help reduce businesses’ overall operational costs, helping them save more and prepare a realistic budget. Most operations can be completed at the network edge, ensuring companies a lower operational cost. As a result, they will only have to put money into streamlining these operations through a single server architecture. There is no need to implement different security protocols, manage the operational speed, mitigate risks due to latency, and so on.

Conclusion

We all are aware of cloud computing and its benefits. Virtual technology allowed businesses to improve their infrastructure, secure data, develop cloud software, and remotely connect with other user audiences.

However, the cloud has certain restraints, so harnessing its true potential takes work for businesses. This is why you can connect with Etelligens- one of the best edge computing companies. It will help you to incorporate various edge computing strategies and improve the overall operating budget and performance.

Besides, the company professionals are skilled enough to design computational strategies to use the data centers and devices at the network periphery for fundamental operations. This will reduce communication latency within the cloud network and help improve overall performance.

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7 Reasons React Native has a Golden Future in App Development https://www.etelligens.com/blog/7-reasons-react-native-has-a-golden-future-in-app-development/ https://www.etelligens.com/blog/7-reasons-react-native-has-a-golden-future-in-app-development/#respond Tue, 15 Nov 2022 11:39:16 +0000 https://www.etelligens.com/?p=7810 To increase productivity and performance, businesses are working hard to improve mobile security and reduce latency. Cross-platform apps are on the rise, but native apps enhance user experience and retention more effectively. Several reasons can back up this statement, like native experience, an extension of specific OS features, improved performance, etc. Businesses are increasingly using …

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To increase productivity and performance, businesses are working hard to improve mobile security and reduce latency. Cross-platform apps are on the rise, but native apps enhance user experience and retention more effectively. Several reasons can back up this statement, like native experience, an extension of specific OS features, improved performance, etc.

Businesses are increasingly using React Native platform for development since native mobile apps are more beneficial. Also, there is indeed a plethora of options for native SDLC. Although React Native is a JavaScript framework, it offers many features and benefits. The following article will introduce you to the top benefits of React Native app development.

What is React Native, and How Does it Work?

JavaScript-based React Native is a framework for developing front-end UIs. Developers can use the same codebase to develop mobile applications for Android and iOS with a single codebase. Because it is based on a JavaScript library, you can use the pre-built packages and functions to build each front-end UI element.

You must understand the exact working of this framework before you create React Native app. This will help you to proceed ahead with maximum clarity and no doubt. This platform uses a combination of JXL (markup language similar to XML) and JavaScript. Since React Native does not use HTML or CSS, it can easily establish communication between JS and native threads. It acts like a bridge by rendering native OS properties into JS code.

Benefits of Using React Native for Mobile App Development

Code Reusability

There are many React Native developers in the IT industry for its ability to reuse the code. It also accelerates development efficiently. In other words, developers can write the same code in two formats for iOS and Android. Due to React Native’s code reusability feature, they only need to write one code base to handle both operating systems.

Simple and Interactive User Interface

To be honest, React Native comes with a simple and interactive user interface. When coding to develop the application’s UI, you can do so in a modular form. A module containing parent and child components will describe each component of the UI. You can extend the child component into the parent or render the same according to the requirements. As a result, working with React Native won’t require much knowledge about the user interface.

Native Experience

React Native can offer users the benefits of iOS and Android separately through the bridge network. It’s a kind of function that you won’t often find in any other framework used for cross-platform development. This unique bridge connection that React Native can establish makes it so popular and ideal for mobile app development in 2023.

Live Reloading

Live reloading is one of the best features that make React Native popular for mobile app development. Any change to the source code will reload the entire application and start from the beginning. In life reloading, no current phase of the application is stored in the database or memory allocated dynamically. As a result, any user data stored in the memory will get erased, and users can use the application from the beginning. Besides, when you are deep into the application’s navigation, live reloading will ensure that change is integrated with all parts of the application.

Enhanced Software Stability

If you go through the latest and most popular React Native projects in real-time, you will realize that those applications are more stable. In other words, they are future-proof and won’t get affected much due to minor changes in market expectations. This means you won’t have to revamp the application multiple times, regardless of whatsoever. All you need to ensure is you use a well-defined modular architecture for the application development process so that it will be easy to incorporate complexity in the future.

Ideal for Advanced Apps

It is not easy for developers to develop advanced mobile applications that will use the same codebase and get rendered on both iOS and Android. Had it been any other platform, developers would have to work a lot of incorporating the UI components and ensure they perform expectedly. However, with React Native, the task gets much easier and swifter. Besides, you can add scalable and flexible complex functions to the application to ensure it can meet market standards.

Supports Third-party Integrations

Last but not least, React Native supports multiple integrations to establish seamless communication with third-party tools you use in your business. It can be a simple inventory and warehouse management tool or a complex embedded software controlling multiple verticals of your business. Regardless of what it is, you can easily incorporate the integration APIs and extend the functionalities of the code.

Conclusion

From the above discussions, it is evident that React Native 2023‘s future will be more impactful and lucrative for many businesses. Although many are yet to acknowledge this platform’s true potential, it is a matter of time before they invest in this specific framework. If you want to leverage React Native for your mobile business app, you can connect with Etelligens. The company has gained years of IT experience and will also help you understand the tech terms and dynamics of this JS-based framework. If you already have an iOS or Android app and want to migrate it to React Native, Etelligens will do the work for you.

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Simple Explanation: Load Testing VS Performance Testing https://www.etelligens.com/blog/simple-explanation-load-testing-vs-performance-testing/ https://www.etelligens.com/blog/simple-explanation-load-testing-vs-performance-testing/#respond Tue, 11 Oct 2022 13:59:16 +0000 https://www.etelligens.com/?p=7778 Testing is one of the most important phases in the entire software development lifecycle. No matter what you are developing, releasing the codes into the live environment without testing the functionalities will lead to a serious disaster. This is because when developers perform your testing in their local environment, they follow a happy path and …

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Testing is one of the most important phases in the entire software development lifecycle. No matter what you are developing, releasing the codes into the live environment without testing the functionalities will lead to a serious disaster. This is because when developers perform your testing in their local environment, they follow a happy path and use dummy data. But in the live environment, work will be done with real-time data, and the scenarios will be much more complicated.

Therefore, if a tester does not perform end-to-end testing of the functionalities and features of the software, it may lead to several technical glitches in the website or the application once the codes are deployed to the production environment. Several types of testing can be performed on software. Usually, we are aware of functional and automation testing because these two are the basic ways to judge whether the development is done properly.

Apart from these two, two other testing types should be prioritized within the software development lifecycle. These are load and performance testing.

What are load testing and its types?

As the name suggests, load testing indicates a process where simulated demands are given as inputs to the software, like an application or a website. The behavior of the software is noted in terms of the given set of inputs to ensure all the functional parameters are working as expected without any technical glitches.

For example, let’s say a server integration code is deployed. Now, the load on the server is virtually increased step by step to check its behaviors. If the server becomes slow or fails to load all the codes uploaded on it at a certain level, the server won’t be able to handle any further traffic. Once that load testing on the server is done, and the value of the maximum traffic is obtained, the deployment team can program a load-balancing algorithm to ensure the servers do not slow down.

Several types of load testing are done to ensure the software behavior, when simulated, won’t cause any technical glitches. These are

1- Basic load testing: The basic form of load testing is to check the behavior of the software by varying the number of users or the incoming traffic.

2- Capacity testing: Capacity or scalability testing helps you check the maximum number of users the server or the software can handle, but not at the cost of the load time of each web page.

3- Stress testing:  The main objective of stress testing is to find out the behavior of the software or the server in case of extreme conditions that may lead to abrupt behavior for sure.

4- Soak testing: Soak testing is done to check the problems in the software or the server that may occur only when it is being operated for a long duration.

What are performance testing and its types?

To understand load testing and performance testing examples and scenarios, first, let us have a brief on what performance testing is. It is a procedure where a different set of inputs are given to the software to check how it behaves, the maximum glitches that can occur in a particular software workflow, and the basic problems that might occur if the values of inputs are changed.

There are six performance testing types:

Stress testing: Stress testing is a technique where the load is increased to the maximum limit to validate software performance and then further increased to check the technical glitches.

Spike testing: From the name itself, you can understand that spike testing determines the behavior and functioning of the software when the maximum load is given as the input.

Load testing: As expected, load testing is a sub-part of performance testing, which is done to check how the software behaves when the load is varied.

Endurance testing: It is performed to check the performance of the software when the load is varied over a long duration.

Scalability testing: It is one of the key points to understand load testing vs. performance testing as it indicates how flexible the codes are to be scaled or modified without hampering the performance of the software.

Volume testing: Known as flood testing, it determines if the software can handle bulk data and function in the same manner or not.

What is the difference between load and performance testing?

Often people ask that load testing and performance testing are the same.

Load testing is a part of performance testing done to check the behavior of the software or any system for a given volume of traffic. Therefore, to understand the difference between performance and load testing, we have drawn a parallel study of both in this section below.

Performance Testing Load Testing
Performance testing is a process in which the functionality and reliability of software are tested at different load conditions or inputs. Load testing, on the other hand, determines the software’s behavior when it is accessed by multiple users simultaneously.
There are six types of performance testing, namely stress testing, spike testing, volume testing, scalability testing, load testing, and endurance testing. Four types of load testing are performed: stress testing, basic load testing, capacity testing, and soak testing.
The load used to conduct performance testing is standard and within the approximated conditions. On the other hand, in load testing, the input load varies with time to check if the software can perform perfectly with the given load.
Performance testing is mainly done to check the functionality and behavior of the software when different input sets are given. Load testing is determined to check how an increasing load can impact the performance of the software.
Usually, the load limit is kept below and above the breath threshold in performance testing. However, in load testing, the load limit determines the breaking point of the system’s performance.

Conclusion

In this article, we have shared detailed insight into load and performance testing by explaining their examples and types and drawing a parallel study. Both forms are essential to check if the software’s functionality is as expected or not following the given set of input or increasing load. This is why the testers need to include load and performance testing in their schedule to optimize the software and ensure no technical glitch is there once the codes are deployed to the production environment.

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How Could AI-Powered Voice Change Customer Service? https://www.etelligens.com/blog/how-could-ai-powered-voice-change-customer-service/ https://www.etelligens.com/blog/how-could-ai-powered-voice-change-customer-service/#respond Tue, 20 Sep 2022 11:55:59 +0000 https://www.etelligens.com/?p=7750 Artificial intelligence has shaped different industries in ways that one can’t comprehend. Had it been one or two decades ago, no one would believe that a machine could behave like a human. But considering the evolution in technology, especially with the introduction of machine learning, natural language processing, and artificial intelligence, it is easier for …

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Artificial intelligence has shaped different industries in ways that one can’t comprehend. Had it been one or two decades ago, no one would believe that a machine could behave like a human. But considering the evolution in technology, especially with the introduction of machine learning, natural language processing, and artificial intelligence, it is easier for developers to develop solutions that can change the definition of innovation.

Instead of human executives, companies can use robots or software that will behave like a human assistant, also known as a chatbot. One such innovative technology is AI-powered humanoid voice or virtual assistant in customer service centers. It is currently unclear whether humanoid robots will significantly impact the customer service industry, although several predictions exist.

In this article, we will explain these impacts to ensure you can easily understand how artificial intelligence in customer service can help transform business operations for the betterment.

Chatbots can make interactions more humanized

At present, most customer services use IVR or Interactive Voice Response. It is software integrated with communication networks. It comes with preset commands and options that help callers find the best executive to solve their problems instantly. The IVR assistant can often even help the customers by fetching datasets from the DB and relaying the same information.

However, the interaction is monotonous, and most people find it boring. They don’t even listen to the entire speech before disconnecting the call. This can adversely impact the business. But, if we consider AI-powered voice bots, we can improve and make the interaction ten times more effective.

AI bots can take user experience to another level

Companies and businesses must ensure the user experience can improve. Without it, there is no way companies can succeed and have higher revenue. For example, customers do not call the executives only when they have any complaints to raise or concerns about deliveries and returns. Instead, they call when they want to know more about the services or the products.

Therefore, implementing AI-powered voice and deep learning in the customer service section’s calling network has become imperative. The software will act as a human, ensuring the customer interaction can become more authentic and incorporate emotions. Artificial intelligence-based software programs can easily detect the mood and feelings of customers. Accordingly, they can optimize the interactive parameters of the chatbot to ensure callers can have an optimal experience from the business.

Data analysis and mining can introduce continuous evolution

Data is one of the most critical assets that have helped businesses to get deeper insights into their operations and processes. These information sets allow companies to understand what customers think or behave. Based on that, AI-powered chatbots can easily optimize their operations and ensure customers or callers have the best experience while communicating with your business.

Data analysis and mining can also provide valuable information on the loopholes in business operations, considering the executive department. As a result, stakeholders will be able to make decisions in a better way for the improvement of the business operations and ensure callers won’t have to worry about dealing with any more problems concerning the products and services.

AI chatbots can seamlessly connect with callers

Another way the AI-powered call center can quickly help businesses deal with callers is by establishing a seamless collection. For example, if we consider the connections between the callers and the executives that usually run for more than 15 minutes, there are many connection problems. Due to these, callers cannot relay their concerns to the business executives. As a result, disappointment and poor user experience are the two significant consequences businesses must deal with.

Therefore, the integration of artificial intelligence chatbots has become imperative for businesses. The software can perform excellently and establish a seamless connection with the customers, not allowing them to show their displeasure or disappointment with the company. Apart from them, they can easily convey their concerns to the business and get appropriate information on their problems and queries.

AI can automate customer services for more responsiveness

Responsiveness matters a lot when it comes to the executive department of businesses. If the executives are not responsive, they can’t work on satisfying the customers. Besides this, late responses from the executives can often result in dissatisfaction and disappointment amongst the callers. Therefore, it will hurt your business, and the revenues will automatically decrease because customers won’t be able to interact with your business correctly. This is why it has become imperative for the company to incorporate an AI voice calling system.

It is pretty fast, and the responsiveness is excellent. Plus, the parameters can be customized according to the business requirements. Therefore, you won’t have to deal with any more dissatisfied customers. Furthermore, you will be able to work on other parts of the executive departments, like planning new strategies for improving the callers’ experience and adding new parameters to the AI voice system so that it can handle more queries and concerns of the callers in-depth.

Chatbots powered with AI can lower overall operational costs

Artificial intelligence in the voice calling system can significantly reduce overall operating costs. Due to the AI system, businesses won’t have to spend much on their executive departments because they can immediately chat with their customers and ensure they are happy.

You won’t have to worry about spending too much on mitigating the risks of dissatisfying the customers or hiring more employees to handle the increasing operations. AI-powered systems’ bandwidth can be scaled easily to suit business requirements. This is one of the major plus points of artificial intelligence when integrated with the executive department of the business.

Conclusion

In this article, we have shared the significant ways in which artificial intelligence can revolutionize businesses and help them to offer excellent customer service. Your callers won’t be disappointed anymore, and your business operations can be scaled to meet the market and audience expectations.

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Benefits of Using Salesforce to Help Your Business Level Up https://www.etelligens.com/blog/benefits-of-using-salesforce-to-help-your-business-level-up/ https://www.etelligens.com/blog/benefits-of-using-salesforce-to-help-your-business-level-up/#respond Tue, 06 Sep 2022 10:01:16 +0000 https://www.etelligens.com/?p=7707 The customer base is the lifeblood of every business following the B2C model. If you do not maintain an appropriate relationship with them, it is impossible to gain revenues just as you expected or work on the marketing and sales statistics. As a result, your performance will become poorer. This is where a customer relationship …

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The customer base is the lifeblood of every business following the B2C model. If you do not maintain an appropriate relationship with them, it is impossible to gain revenues just as you expected or work on the marketing and sales statistics. As a result, your performance will become poorer. This is where a customer relationship management platform like Salesforce comes into play.

Salesforce helps you build and strengthen the connection you share with the customers, ensuring maximum returns in revenues and improved performance. According to recent statistics from Statista, Salesforce recorded annual revenue of approximately $26.49 billion in 2022.

This value clearly states how beneficial this CRM platform is. But the main question is why you should integrate Salesforce with your business. Most people aren’t aware of the benefits of Salesforce for sales reps. As a result, they fail to make the most out of it. Keeping these difficulties in mind, we have illustrated the advantages of Salesforce for your business in the following section.

What are the Main Components of Salesforce?

Salesforce is a comprehensive platform base that acts as an umbrella and covers multiple areas of a business. Following are the main pillars of this platform and its functions.

1. Salesforce Sales Cloud

It is used to manage the relationships with your customers after they reach the last step of the sales funnel and are ready to make the purchase. It also helps you deal with customers who have already made a purchase.

2. Salesforce Marketing Cloud

This department helps you manage the marketing strategies for your business. You can increase your business’s outreach and improve the leads and conversion ratio.

3. Salesforce Analytics Cloud

As the name suggests, the Salesforce Analytics Cloud helps you analyze several datasets about your business, like sales reports, marketing statistics, etc.

4. Salesforce Commerce Cloud

This is mainly used for ecommerce businesses to control the commerce and transactions initiated and completed.

5. Salesforce Service Cloud

The Salesforce Service Cloud will help you manage your business’s service centers through social media, phone, campaigns, etc.

How Does Salesforce Contribute to the Growth of Your Business?

Often business owners ask if is Salesforce profitable or not. The question is valid and should be asked because without knowing its contributions, you shouldn’t invest in this CRM platform. Owing to this, we have shared insights into the top benefits of Salesforce.

1. Automates the Communication Lines

One of the main advantages of Salesforce over other CRMs is the automation of all communication lines associated with your business. You don’t have to sit in front of the computer and manually respond to queries or emails. You can easily customize the communication channels and include some automated replies for generic queries.

This way, you can quickly attend to your customers and build a trustworthy relationship with them. This will also help you prevent resentment and disappointment amongst your customers due to delayed or lack of response.

2. An amazing Analytical Tool

Salesforce is one of the best analytical tools to integrate with your business for report generation and forecasting. It can extract datasets from multiple sources ad use AI-based models to find patterns and trends in the information. Based on the extracted datasets, the tool will generate reports and give you better insights into your business.

For example, the sales report will tell you if the sales have progressed over a certain period or not. You can get started by finding out why sales have declined drastically if it has declined.

3. Keeps Track of Customer Activities

The business must keep track of what its customers are doing. Unless ad until they know about the customer activities, their recent choices, changes in preference, and so on, they won’t be able to take the business to the next level.

This is where Salesforce comes into play. It helps further study customer behavior and understands if any improvement needs to be made in the business sales operations.

For example, most customers used online payment methods last month. So, you can easily integrate more methods to give them the flexibility of paying through their preferred mode.

4. Syncs Datasets from Different Sources

Suppose your business is connected to multiple sources, like social media, email, POS, online ecommerce stores, etc. In that case, there will be a lot of datasets that need to be handled appropriately.

Plus, some of the sets might have common or redundant values. If you extract them simultaneously, the collection will have discrepancies, and several records will be duplicated. This is why you should integrate the CRM platform of Salesforce.

It allows automated synchronization of datasets obtained from different sources. As a result, you won’t have to deal with wrong information, duplicated records, missing values, discrepancies, etc.

5. Customizable and Flexible Features

One of the significant advantages of using the Salesforce platform is the customizable features. For instance, you can customize emails and automated chats to control customer communication.

Similarly, you can customize the thank you note you want to send to the customers after they make the purchase. As a result, you will have more flexibility in optimizing your business operations.

Plus, you won’t have to go into the technical part of customization as the platform manages everything and continues to integrate the customized features within your business.

6. Scalable CRM Platform

The Salesforce CRM platform is highly scalable. You can extend the business features and the integrations according to the requirements of your business websites.

This way, you can easily modify the features and ensure your customers are delighted with what you provide and how you handle the business.

Conclusion

This article explains the advantages of using the Salesforce CRM to take your business operations from 0 to 100. It will help you enhance customer experience and increase customer retention. You won’t have any problem working with the sales department and integrating various channels as Salesforce will take about the synchronization and several other tasks.

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How is Metaverse Revolutionizing the Retail Industry? https://www.etelligens.com/blog/how-is-metaverse-revolutionizing-the-retail-industry/ https://www.etelligens.com/blog/how-is-metaverse-revolutionizing-the-retail-industry/#respond Wed, 31 Aug 2022 12:00:53 +0000 https://www.etelligens.com/?p=7683 Recent technological innovations and developments have given several industries the leverage they need to grow. Investing in blockchain and cryptocurrency allows business people to enter a new world of payments with higher profit returns. Now Metaverse should be your next investment. However, that technological concept that has created hype in the market is the metaverse. …

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Recent technological innovations and developments have given several industries the leverage they need to grow. Investing in blockchain and cryptocurrency allows business people to enter a new world of payments with higher profit returns. Now Metaverse should be your next investment.

However, that technological concept that has created hype in the market is the metaverse. While many people associate it with a virtual world, the metaverse is more than just an imaginary platform. It is a virtual world with components having true essence, allowing people to enjoy a more immersive experience.

Users can interact more effectively in a Metaverse through the use of multiple technologies. There is no constraint in communication or the chances of crimes that usually happen in today’s cyberspace.

With the growing popularity of meta, several businesses have decided to venture into this new virtual world and offer their customers a unique platform for shopping. Companies like Gucci and Nike have already collaborated with several metaverse gaming companies to establish a new platform to attract customers and keep them engaged in an immersive world.

Technologies that Shape the Metaverse and Prove its Existence

Before learning the impact of metaverse on retail, it is crucial to understand the technologies that shape it and define all the features and functions to be carried out. After all, the metaverse is a world, a broader concept that encompasses multiple technologies.

Blockchain

It defines a system where new orders, transactions, and other details can be stored on an ever-growing, unidirectional ledger in the form of blocks. Blockchain is decentralized, and the control for validation of the blocks and the details stored inside will be distributed across all members associated with the blockchain.

Virtual Reality

VR is the leading technology on which metaverse and its symbolic meaning depend. It defines transforming physical objects into 3D models in a virtual world. For instance, before buying a shoe, people can try it virtually to know the exact size and comfort.

Artificial Intelligence

Another primary technical concept that shapes the metaverse is artificial intelligence. For example, AI models can learn everything from past recorded details or datasets and implement the same knowledge to display the results accurately. Incorporating meta into any software or machine is next to impossible with AI.

3D Reconstruction

Although this technology is not new in the market, its use increased during the pandemic. It means reconstructing a 2D model into a 3D one to give users a virtual and more immersive experience. For example, many retail companies use 3D reconstruction to give customers a virtual tour of their shops and products.

Web 3.0

The relationship between metaverse and Web 3.0 is complicated and confusing. In this new concept, decentralization is the key driver of every operation. People will own data and time in Web 3.0 without centralized authority controlling these assets.

Edge Computing

Another major technology that will help retail companies in the metaverse to conduct their operations and offer an immersive experience to the users is edge computing. It is a modified form of cloud computing where the storage blocks and computation logic are located closer to the data source. As a result, the authorities do not need to interact with the cloud within a restricted bandwidth.

In What Ways can Metaverse Help Retail Businesses?

The metaverse impact on business is diverse and can be challenging to understand. As meta is a diverse concept, it isn’t easy to understand the areas where the effect can be witnessed. Keeping this in mind, we have discussed how metaverse can provide you with a new horizon to take the retail business up by several notches.

A Huge Buyer Community

The metaverse is a unified platform where businesses don’t need to target audiences in different ways. Instead, retail companies can target the audience much better to get higher returns. For example, Discord has initiated multiple cryptographic projects to ensure more community buyers can easily collaborate with retail businesses to make purchases.

Younger or Gen Z buyer group

Out of several generations existing today, the Gen Z group will invest more in the metaverse. These people already have the experience of online shopping and enjoy it more than physical shopping. Perhaps that’s why they prefer the metaverse shopping mall so much.

Omnichannel Retail

To enhance the selling experience and increase outreach, businesses have taken the help of several omnichannel retail platforms, one of which is Zepeto. Ralph Lauren, one of the world’s elite fashion brands, has entered the metaverse through the Zepeto shopping mall. Similarly, Burberry has invested much in NFTs by allowing users to buy these tokens. They can purchase virtual items from the brand, like jetpacks, to enhance their gaming experience.

Sole Control Over Assets and Time

With Web 3.0, it becomes easier for businesses to establish sole control and discretion over assets and time. As no centralized organization controls the assets, companies can allow users to exercise more control over the assets they purchase in the metaverse, giving them a sense of trust and credibility.

NFTs Can Offer More Leverage

Several retail companies in the metaverse have leveraged NFTs or non-fungible tokens to ensure they can establish more trust with the customers and offer them an enhanced user experience. For example, Prada and Adidas merged their meta stores and allowed users to mint their NFTs with sole control over them by simply clicking pictures of Adidas’s new Re-Nylon footwear collection.

Enhanced User Experience

Over everything, retail businesses can easily offer an enhanced user experience with the incorporation of different technologies. For instance, blockchain can introduce more transparency, while VR can give users to try out the usage of different products virtually.

Conclusion

Now that we have established how metaverse can change the retail industry and give businesses more leverage, everyone must understand the concepts and utilize the features. As for the question of will the metaverse will replace physical stores, the answer is quite confusing. Metaverse is a broader concept that needs time to get implemented fully. So, businesses plan to indulge in meta malls and physical stores.

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Everything You Need to Know About eCommerce Development https://www.etelligens.com/blog/everything-you-need-to-know-about-ecommerce-development/ https://www.etelligens.com/blog/everything-you-need-to-know-about-ecommerce-development/#respond Tue, 23 Aug 2022 12:36:19 +0000 https://www.etelligens.com/?p=7640 The world of eCommerce is booming at an unprecedented rate with giants like Amazon, Alibaba, Flipkart, Jindong, and more. In India, the market is expected to hit a valuation of $200 billion by 2027, while the world’s eCommerce market has already hit a staggering value of $13 trillion in 2021. So, it is only natural …

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The world of eCommerce is booming at an unprecedented rate with giants like Amazon, Alibaba, Flipkart, Jindong, and more. In India, the market is expected to hit a valuation of $200 billion by 2027, while the world’s eCommerce market has already hit a staggering value of $13 trillion in 2021. So, it is only natural that every company wants a piece of that pie in one way or the other.

While there have been many attempts at building the next Amazon, the eCommerce marketplace development is not cheap. And you cannot cut corners in quality, so be prepared to shell out the big bucks. That being said, what are the other things about eCommerce marketplace development?

In what ways can you develop an eCommerce Marketplace?

There are several ways in which you can develop an eCommerce Marketplace. You can either go at it with an in-house team of developers or hire a third-party service provider to do the task for you. However, broadly, there are three ways of eCommerce marketplace development. They are:

●    Open Source Platform

Considering you already have an in-house development team or a third-party development partner, like Etelligens, your best bet might be to opt for an open-source platform approach. Here, your team can modify the existing code and build all the functionality you need.

However, this does take time and requires PCI compliance, web hosting, security issues, manual patches, constant updates, and daily monitoring for smooth workability as your business scales up.

●    SaaS solution

There is a high chance that a SaaS solution for your particular problem might already exist out there in the market. All you have to do is pay the platform provides a “rent” or subscription fee, and let them know your requirements. Their team will then develop an eCommerce marketplace with all the functionality you need and takes care of all the other compliances and product updates.

Your eCommerce marketplace will be hosted on the service provider’s cloud-only and not on your cloud.

●    MACH Architecture

The MACH architecture is built on the ideology that any business can have an eCommerce marketplace as long as they know what functionality they want from it. Therefore, the architecture leverages Microservices (M), API-first (A), Cloud Native (C), and Headless functionality (H) to build the perfect solution for all businesses. With this, you can choose the technology that solves your business challenges and also add new ones as your business scales up in the future.

What Features should an eCommerce Marketplace have?

To be successful in your eCommerce marketplace development, you have to put yourself in your customer’s shoes to understand what features are needed. As an eCommerce marketplace, your customers are the vendors that are on boarded and the shoppers that buy from those vendors from your platform. Some features are unique to both.

Features for Both

  • Registration and Authorization

The first step in any marketplace is to onboard users. You need to have a registration and authorization module that can authenticate every user based on the credentials. This should also include verification of the identity and the payment details. Implementing two-factor authentication would be a bonus in ensuring the security of the users.

  • Order Management

Like every eCommerce marketplace, vendors and shoppers both need order management modules. For the vendor, it should have functionality about accepting and declining the order and putting in tracking information for shipping. Likewise, the shopper should be able to cancel the order, defer the shipment to another address, and track the shipment status, which makes it easier to maintain records in one place.

  • Search

To find anything on an eCommerce marketplace, you need to have search capability. Therefore, the developers must ensure that products can be found without an exact match search term for both the vendors and shoppers. This can help improve customer satisfaction and trust in the platform to provide what they want.

On the search results page, filters and sorting capability on various parameters should also be built to make the search even more precise. Additionally, you can offer to auto complete functionality, making it even more convenient to search for products.

  • Payment Gateway

A payment gateway is essential for both the vendor and the shopper to accept and process any payments they make or accept. It can be provided from the platform’s end or be authenticated in real-time based on the user’s requirement. On eCommerce marketplaces, it is common to save the most used payment methods and provide multiple options for making payments. In India, the most recent advancement in this aspect of marketplaces is the buy now and pay later facility. The vendor or marketplace offers a credit facility to the buyer and then asks for repayment after the usual payday.

Features for Vendors

  • Inventory Management

Inventories are critical for a business’s survival amongst customers. Therefore, inventory management is an essential feature for any vendor to show the customers what products they do and don’t have. This alone is critical for driving customers in and out of the gate.

  • Analytics and Reports

Today, all decisions are driven by data. Hence, analytics and reports are the fabric of business for any vendor. Offering analytics and generating reports will help the company make informed decisions. This will also build trust between the platform and the vendor, which will allow them to continue further using your marketplace. In the long term, you can build forecasting capability.

  • Admin Panel

The admin panel allows the vendor to manage everything about the content of their profile. For example, they can manage marketing campaigns, access rights, and user approval. You can also have a module that allows the vendor to respond to questions and feedback for specific products listed.

  • Data Visualization

For any vendor, it is essential to know what is working for them and what is not. With data visualization, they will be able to streamline business practices and their sales process for better performance in the future.

Features for Shoppers

  • User Profile

A user profile is significant since this is where the shopper will input their information like name, age, delivery address, payment details, and collate things in their wish list that they want to buy in the future.

  • Catalog Access

A catalog is necessary for any eCommerce marketplace to help customers browse through the platform’s offerings. It should have listings, images, and brief descriptions of products that can inspire a person to click through and make a purchase decision.

  • Shopping Cart

A shopping cart is the most crucial feature of an eCommerce marketplace. It should be a place where all of the items a person has decided to buy are collated along with information about each product. It should also offer a total price of all the products in the cart so that the customer can decide whether they want to buy any product. Additionally, it can provide information about what payment modes are available for each product and the delivery dates to your chosen address.

  • Reviews and Ratings

Before or after buying any product, a customer wants to know the feedback of the experience of other buyers to build trust. This helps in making informed decisions before making any purchase which makes the user journey more empowering.

  • Checkout

On any eCommerce portal, a checkout page is essential to make the customer apprised of all the details of their order like the delivery details, the shipping costs, the price of the product, and the discount codes that they have put in. This page is crucial as it can be considered the digital equivalent of a billing counter at a supermarket.

What does it take for eCommerce Development?

To build any technological marvel for any company through their eCommerce marketplace, you need to have time and resources. Time because good things need to be of high quality and resources because you need people who can do the job and the cash influx that this will require. So before you jump in, the following are the costs involved in eCommerce Marketplace development:

●    Developer

Traditionally, when you onboard developers for any project, that is a fixed cost. In India, the average annual salary for a high-quality developer stands at Rs. 11.7L. So, if you have around five developers that would cost you in the ballpark of Rs. 60L or just over $77,000 per annum. On the flip side, you can hire freelancers who charge between $40-$150 per hour depending on your location.

●    Infrastructure

For any development, a developer needs a well-laid infrastructure. You need servers, hosting, graphics design infra, CMS, and maintenance. These can cost you about $13,500 per year or more if your business grows.

Conclusion- Who offers the best eCommerce Development service out there?

When you take into retrospect the time, effort, and costs involved in eCommerce development, you might start rethinking your business model. While it does need a total commitment around development and deployment, the result of a high-quality eCommerce website might give you returns that are similar to Amazon (in a perfect world).

However, to get to that kind of gold standard, you need the right kind of developers that have the requisite experience and expertise in delivering solutions that tick all the boxes. Etelligens offers eCommerce Development and Consulting services to help bring all of your ideas and plans for your marketplace to live with the right solutions at the right costs.

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How Will The Future Of AI Change Business Practices? https://www.etelligens.com/blog/how-will-the-future-of-ai-change-business-practices/ https://www.etelligens.com/blog/how-will-the-future-of-ai-change-business-practices/#respond Wed, 06 Jul 2022 12:53:22 +0000 https://www.etelligens.com/?p=7592 The term Artificial Intelligence was coined in 1956 and has remained a buzzword for many industries ever since. The Dartmouth conference was organized by computer scientist John McCarthy and set off a chain of research centers to discover the many applications of Artificial Intelligence. Its fame certainly stems from its practical applications, but even more …

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The term Artificial Intelligence was coined in 1956 and has remained a buzzword for many industries ever since. The Dartmouth conference was organized by computer scientist John McCarthy and set off a chain of research centers to discover the many applications of Artificial Intelligence.

Its fame certainly stems from its practical applications, but even more from disturbing thrillers that write about computers taking over the world.

Nowadays, getting to work without interacting with a machine is almost impossible. Such is the power of AI fever. Smart technology has become increasingly important to business functions.

Many predict AI will change the landscape of business forever. Had we not already seen such drastic technological changes in the past 20 years, we may have found that difficult to believe.

Artificial intelligence in business advocates an abundance of possibilities and is expected to become a primary method of business handling in the future. While this may seem exciting, it can also be quite confusing. Below are some tips for understanding it.

What Is Artificial Intelligence?

A machine simply can display intelligence similar to that of a human. It comprises three major parts: learning, reasoning, and self-correction. Artificial intelligence is not a standalone system but a component of other systems.

Computers are capable of performing tasks without supervision that humans normally perform. Among these are speech recognition, decision-making, and visual perceptions.

One useful definition of AI comes from Amazon, an online retailer, which refers to AI as “a field of computer science dedicated to solving cognitive problems commonly associated with human intelligence, such as learning, problem-solving, and pattern recognition.”

Two of AI’s more business-related sub-branches are:

#1 Computer Learning

 Most people will come into contact with this type of artificial intelligence at some point. The application is heavily used by businesses to cater to customer preferences.

Essentially, machine learning involves machine learning for itself from its own experience. In technical terms, it refers to a machine’s ability to improve performance based on similar experiences or trial-and-error gradually.

For instance, technological platforms offer recommendations based on similar experiences. For example, Netflix will likely recommend a space movie/documentary after we just watched a space documentary.

Machine Learning enables software programs to predict or relate patterns based on their previous experience with users.

#2 Deep Learning

Deep Learning can be classified as a subset of Machine Learning because it builds its understanding on “deep” neural networks. This is done through a complex web of algorithms allowing more sophisticated human thinking copying.

As a result, deep learning systems are capable of performing advanced functions and can handle multiple aspects at once.

Autonomous vehicles are a good example. It’s just as hard for a computer to drive a car as for a human being (even harder). Driving requires a driver to pay attention to the car’s speed, distance from other cars, and destination simultaneously. Self-driving cars can understand and calculate all this information with Deep Learning.

 Artificial Intelligence In 2021

AI has been around for a long time and has come a long way from its inception. By 2021, we’ll be waking up in a world of smartphones, smart cars, and even smart homes-Alexa play Feeling Good!

The AI is no longer a replacement for human intelligence (drivers, engineers, developers, doctors) but rather a kind of assistant.

Athletes can use AI technology to review their health stats and develop a diet/exercise plan based on them. Workers can use it to inspect and analyze large amounts of data for patterns or discrepancies. Music fans can use it to discover new songs. There is no limit to its uses.

Artificial Intelligence: Why Your Business Needs It!

An artificially intelligent machine will undoubtedly give you an edge in the big business race of who beats who. Moreover, it may be the reason you’re invited to the competition! It seems that good old-fashioned salesmanship and customer service are dying out. The following are some ways you can benefit from integrating AI into your business:

#1 Saves Money And Time

AI systems should optimize and perform repetitive tasks accurately. As a result of technology, businesses can also notify clients/workers of delays and completion times.

In addition, an AI system can determine common failures in a business and inform employees in advance.

#2 Enhances Customer Experience

AI can improve the experience of working with your business for your customers. It is specifically designed for this purpose since it can offer recommendations based on previous behavior to a person dealing with your business.

For instance, shopping websites suggest similar items next to the original item if you want a pair of jeans.

#3 Automates Interactions With Customers

Artificial intelligence is trying to transform how we interact with people, even if technology isn’t there yet. For example, AI learns to respond to familiar questions accurately by reading and analyzing information collected from previous interactions.

Chatbots demonstrate this. A chatbot can interact with people who come to a website or app, initiate a conversation with them, and even deal with multiple users at once.

That’s pretty cool.

#4 Predicts Results

As far as the right kind of data is available and no extempore judgment is required, computers can predict certain outcomes much better than humans. For example, AI technology can predict patterns of consumer behavior based on data analysis.

According to previous customer records, the system can predict what items will be sold in the next big sale.

Nowadays, businesses can’t do without AI.

What Is AI’s Future?

In the future, Artificial Intelligence will simplify experiences and eliminate the need to perform trivial tasks. Certainly, AI will change many industries, with technology taking over jobs and humans shifting to more analytical and scientific occupations.

In the right hands, AI will change how businesses are owned and run. Technology can automate repetitive and simple tasks, perhaps under the control of a supercomputer that has mastered machine learning and can predict people’s reactions to situations – we are nearly there.

In recent decades, technological advancements have become a powerful force. Businesses that adapt to disruptive technology and recognize the change will stand the best chance of thriving.

The predictions are exciting if viewed in a ‘revolutionary’ light. However, we are just at the very beginning of Artificial Intelligence, or to put it another way, and the best is yet to come.

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